United States
Amplify Energy Services LLC
PhysicsX
New York, New York, United States
Re-architecting Engineering for the Age of Intelligence
PhysicsX is the physics AI company for industrials. The company’s mission is to accelerate hardware innovation by overhauling what industrial engineering and manufacturing look like today. PhysicsX is building a new simulation software stack to deliver deep physics AI enablement across the entire engineering lifecycle. The company partners with leading organisations in aerospace & defence, automotive, semiconductors, materials, and energy & renewables, supporting them on some of their most critical and complex challenges. PhysicsX is headquartered in the United Kingdom, with offices in London, New York, and Singapore and an expanding presence in the Bay Area.
Platform Support Engineers are PhysicsX’s first technical responders for enterprise customers and internal users of the Platform.
You’ll own the path from intake to resolution: triage, first-pass investigation, customer updates, and, where you can’t fix it yourself, a high-quality escalation to Product, SRE, FDSE or Deployment Engineering.
This isn’t a service desk.
You’re building the repeatable front door into PhysicsX’s deeper technical capability.
This is a hybrid role working from our New York City office 3 days per week.
Own it, investigate it, fix it where you can. You’re the first engineer on every issue, and you own it until it’s closed, whether you resolve it yourself or bring in Product, SRE, FDSE or Deployment Engineering. Your goal is to resolve a growing share of issues without escalation, and to hand over a root-cause diagnosis rather than a symptom when you do escalate.
You’ll work with a globally distributed team. Coverage includes planned evening shifts and a weekend rota, with the pattern evolving as demand grows.
What we use today (a snapshot, not a requirement): Kubernetes, Argo CD, Docker, Helm, Prometheus-style monitoring, Linear for engineering work, Slack for coordination, and Zendesk for our ticketing platform.
We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics.
We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.
Help shape an AI-native engineering company at a formative stage, tackling problems that genuinely matter for industry and society. This is work with real-world impact - and something you can be proud to stand behind.
Work with a high-caliber, collaborative team of engineers, scientists, and operators who care deeply about doing great work, and about helping each other get better. We come from diverse backgrounds, but we share a commitment to operating at the highest level and addressing some of the most complex challenges out there. If you’re ambitious, thoughtful, and driven by impact, you’ll feel at home.
We operate with a flat structure: good ideas win - wherever they come from. Questioning assumptions and challenging the status quo isn’t just welcomed, it’s expected.
Building meaningful technology is a marathon, not a sprint. We believe in balancing focused, ambitious work with a life beyond it.
And it doesn’t stop there …
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