Implementation Manager

Implementation Manager

Proton is building the AI operating system for wholesale distribution, embedded in the workflows that move nearly every physical product on the planet. Distribution is a $9 trillion industry running on software that has been stuck for decades. We unify CRM, PIM, eCommerce AI, and Order & Quote Entry AI into one platform with one data layer and one AI brain, so reps spend their time on customer relationships instead of data entry.

We have been building AI into distribution long before it became an industry buzzword. That head start matters, and we've only deepened the investment by shipping the first AI assistant embedded in a distribution CRM and launching a complete agentic product in our PIM offering.

We hire people with high agency and high urgency. Everyone here is a builder who owns problems end to end and ships AI-native software faster than anyone else in the category. The median Proton customer reports 3x profit return per dollar spent and an extra day of sales per rep per month. Hundreds of distributors run on Proton, from family-owned shops to publicly-traded enterprises. We're backed by Felicis Ventures and Battery Ventures.

The Role

We're hiring an Implementation Manager to own standard customer engagements from pre-sales solutioning through a successful go-live. As part of Forward Deployed Engineering, you'll be the customer-facing owner of the plan, the work, and the outcome—translating real distributor workflows into an implementation that delivers value quickly and sticks.

Implementation here means more than a handoff after a deal closes. You'll help Sales shape a workable solution before signature, define scope and success criteria, lead the project through configuration, integrations, data, testing, training, and go-live, then leave the customer set up to run on Proton. You'll act as the engagement lead for standard implementations: equally comfortable driving details, aligning senior stakeholders, and surfacing what needs to change. You'll partner with Engineering and Engagement Managers when scope, technical risk, or stakeholder complexity exceeds the standard path. This role is designed as a growth path into an Engagement Manager role driving complex customer engagements.

Location: Cambridge, MA. Hybrid, 3 days a week in our Harvard Square office.

Customer travel: Occasional travel to customer sites, including distribution centers, is expected.

Proton.ai is an equal opportunity employer. Proton.ai participates in the E-Verify program: Notice of E-Verify Participation, Right to Work.

Big Plus

The target base-salary range for this role is $100,000–$120,000, plus meaningful equity. Final offers will be based on your skills and previous experience.

• Company-sponsored 401(k) program

• Health, dental, and vision insurance

• Unlimited PTO (and we mean it, we want you to take time off) + 10 company-paid holidays

• 12 weeks fully paid parental leave, primary and secondary caregivers, including adoption and fostering

• Professional development (get that book, take that course, attend that conference)

• Access to the AI tools that make you faster, and encouragement to find new ones

• Annual company-paid offsites

• A friendly, inclusive, human-first team that blends hustle, productivity, and fun