United States
Mobile Modular Portable Storage
RCG
San Diego, California, United States
Help Desk Specialist – Tier II
RCG is seeking a Help Desk Specialist – Tier II to support an ongoing federal government contract in La Jolla, California.
This is a hands-on technical support position responsible for providing advanced desktop support, troubleshooting complex technical issues, managing user accounts, supporting endpoint security, and maintaining conference room and multimedia technologies.
The selected candidate will provide on-site technical support for staff in La Jolla, along with remote support for personnel at science laboratories in Santa Cruz and Monterey, California, as well as employees working in the field or traveling.
The ideal candidate will have strong troubleshooting skills, excellent customer service experience, and the ability to resolve complex technical issues in a fast-paced environment.
Location: La Jolla, CA
Employment Type: Full-Time
Work Arrangement: On-Site, with Remote Support for Additional Locations
Hourly Rate: $30.00–$33.65 per hour
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This is a full-time, on-site position in La Jolla, California, supporting a federal government environment.
The selected candidate will provide direct technical support to employees at the La Jolla facility and remote assistance to personnel at additional laboratory locations in Santa Cruz and Monterey, California, as well as employees working in the field or traveling.
The position may require occasional support for off-site meetings, conferences, special events, and other technical activities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Employment is contingent upon successful completion of all applicable government background investigation and customer onboarding requirements. Candidates cannot begin work until all required government processing has been successfully completed.
RCG, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
Citizenship & Clearance Requirement: U.S. Citizen or Lawful Permanent Resident; must hold or be eligible to obtain and maintain a Public Trust.
Certification Requirement: DoD 8570-compliant certification required.
Are RCG, Inc. is a growing federal contracting company delivering technology, cybersecurity, and professional solutions that support critical government missions. We are proudly Certified™ as a Great Place to Work® for four consecutive years, reflecting our commitment to creating an environment where employees can grow, contribute, and build rewarding careers.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources
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