Pentera
SAP
Affirmative Action Opening for People with Disabilities - Internship and Permanent - Support Specialist
Overview
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP is committed to inclusion, diversity, and equity, leveraging technology to drive innovation and competitiveness across society. As a global leader in enterprise software, SAP helps organizations tackle challenges with efficiency and productivity. The company values diverse skills and seeks to create an equitable and inclusive work environment where employees can thrive and succeed.
This program invites individuals who identify as people with disabilities or are neurodivergent to explore SAP through this requisition. Applying does not limit candidates from exploring other specific job opportunities within SAP.
The Product Support area provides essential technical and non-technical support, helping customers resolve complex issues with SAP products and services. You will be part of a global team that values diversity, collaboration, and continuous learning, ensuring SAP's commitment to customer satisfaction and operational excellence. This role offers a solid foundation for developing skills in technical support engineering or customer service, with ample opportunities for growth.
Why Work at SAP?
At SAP, we are committed to innovation, diversity, and supporting personal and professional growth beyond borders and cultures. As a leader in enterprise software, we are passionate about making the world run better and improving lives. Join our Product Support team, where you will be part of a vibrant and inclusive environment and help customers achieve success with SAP solutions.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
Should you require specific accommodations or special assistance for your success during the selection process, please inform us in advance. Send an email with your request to the Recruitment Operations team: Careers@sap.com
Excited to start your journey with SAP? Apply today with your resume in English and bring your unique self to our team!
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com [Careers@sap.com].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 421656 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Responsibilities
- Customer Support & Troubleshooting: Take ownership of problem resolution to deliver a seamless customer experience, responding promptly to inquiries and providing proactive support.
- Incident Analysis: Diagnose, replicate, and resolve reported issues; escalate to development teams when necessary and ensure effective communication with customers.
- Knowledge Management: Develop and update support documentation, sharing knowledge within the SAP community to prevent future incidents.
- Collaboration & Continuous Improvement: Collaborate with cross-functional teams, participate in knowledge-sharing initiatives, and share insights to enhance customer experience and product efficiency.
- Proactive Testing & Innovation: Support testing initiatives, contribute to SAP's support strategy, and foster continuous innovation.
Requirements
- Degree or ongoing studies in Computer Science, IT, Engineering, Business Administration, or a related field; relevant customer service or technical support experience is a plus.
- Location: Availability to work hybrid and be present at our Sao Leopoldo/RS office when needed.
- Languages: Communication skills in English
- Customer Focus & Communication: Strong written and verbal communication skills, with a commitment to customer satisfaction.
- Technical Skills: Understanding of databases, operating systems, basic networking concepts, and troubleshooting methods is a plus.
- Flexibility: Willingness to work in a dynamic environment, adapting to flexible schedules, including some weekends and holidays as business needs dictate.
Core Competencies
- Technical Analysis & Problem-Solving: Ability to assess, diagnose, and resolve technical issues, with a knack for continuous learning and technical analysis.
- Customer-Centric Mindset: Prioritizes customer satisfaction, effectively manages expectations, and maintains empathy in all interactions.
- Team Collaboration: Works effectively in diverse and virtual teams, readily sharing knowledge to enhance team performance.
- Adaptability & Resilience: Demonstrates agility and a growth mindset, quickly adapting to complex tasks or situations.
- Accountability & Commitment: Takes full ownership of assigned tasks and is proactive in seeking learning and development opportunities.
Compensation Range Transparency
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits (sapnorthamericabenefits.com/en/public/welcome).
