Germany
Siemens
SEEBURGER AG
Support Engineer (all genders) - Bretten
Germany
Bretten, Baden-Württemberg, Germany
YOUR RESPONSIBILITIES
- Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.
- You resolve support cases independently or together with 3rd level support.
- You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.
- For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
- In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.
YOUR PROFILE
- You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)
- You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications
- Knowledge in IT administration, system or application support
- Good written and spoken German and English skills
- Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases
OUR BENEFITS
- Flexible work: Trust-based working hours, remote work, and up to 20 days of workation
- 30 vacation days as well as extra days off for your volunteer work, and you get your birthday off
- Financial extras: Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance
- Further education: Digital learning platforms, internal and external training opportunities
- EGYM Wellpass: Access to thousands of sports and wellness offers
- Health & well-being: Stress prevention, health days, vaccinations, relaxation and activity rooms
- Modern work environment on campus with coffee bar, cafeteria, and free beverages
- Events & team spirit: Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run
CONTACT RECRUITING
Yacine Adjir recruiting@seeburger.com [tel:+497252962240] LinkedIn linkedin.com/in/yacine-adjir-3696181a9/ - XING xing.com/profile/Yacine_Adjir2/web_profiles
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile
