Canada
TSMC
Solution SFT
Desktop Architecture Advisor - ITSM (C2)
Canada
Quebec, Quebec, Canada
Automatic translation. Check the original.
About the opportunity
On behalf of a Quebec public sector ministry, we are looking for a versatile, autonomous, and action-oriented Desktop Architecture Advisor. You will strengthen the IT Service Management project team as part of a migration to C2-ITSM. You will also support daily operational activities and contribute to certain project deliverables.
Responsibilities
- Participate in work organization and organizational transformation
- Contribute to the implementation of ITSM processes in the tool (incidents, requests, changes, etc.)
- Participate in optimizing forms, automation rules, and technical integrations
- Participate in producing management indicator reports
- Collaborate on CMDB analysis and data cleaning, integration, and structuring strategies
- Document decisions, processes, fields, and operating logic
- Support users in adopting new tools and processes
- Act as a liaison between operational needs and configurations to be deployed
- Contribute to operational continuity: request evolution, gap analysis, continuous improvement
- Design or validate desktop solutions, ensuring their consistency with the reference technology architecture
- Participate in updating architecture plans and evolving technological infrastructures
- Conduct risk and impact analyses, as well as cost-benefit studies
- Define, document, and communicate guiding principles for the design, deployment, and support of solutions
- Produce or validate technological deliverables according to the Macroscope methodology
Requirements
- Bachelor's degree in computer science, administration (organizational information systems option), or a relevant field, or equivalent
- 10 years of IT experience within the last 12 years, including 8 years as a Desktop Technology Infrastructure Advisor
- 3 mandates of more than 220 person-days as a Desktop Architecture Advisor within the last 6 years, in an environment of scope and complexity comparable to that of a large ministry
- 4 years of experience with incident, change, and problem management tools, particularly the C2 ITSM ticketing system
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