Canada
TSMC
Solution SFT
Office Architecture Advisor - ITSM (C2)
Canada
Montreal, Quebec, Canada
Automatic translation. Check the original.
About the opportunity
On behalf of a Quebec public sector ministry, we are looking for an Office Architecture Advisor, recognized for their versatility, autonomy, and proactive approach. You will strengthen the IT service management project team as part of a migration to C2-ITSM. You will also support daily operational activities and contribute to certain project deliverables.
Responsibilities
- Participate in work organization and organizational transformation
- Contribute to the implementation of ITSM processes in the tool (incidents, requests, changes, etc.)
- Participate in the optimization of forms, automation rules, and technical integrations
- Participate in the production of management indicator reports
- Collaborate on CMDB analysis and data cleaning, integration, and structuring strategies
- Document decisions, processes, fields, and operating logic
- Support users in adopting new tools and processes
- Act as a liaison between operational needs and configurations to be deployed
- Contribute to operational continuity: request evolution, gap analysis, continuous improvement
- Design or validate office solutions, ensuring their consistency with the reference technological architecture
- Participate in updating architecture plans and evolving technological infrastructures
- Perform risk and impact analyses, as well as cost-benefit studies
- Define, document, and communicate guiding principles for the design, deployment, and support of solutions
- Produce or validate technological deliverables according to the Macroscope methodology
Requirements
- Bachelor's degree in computer science, administration (organizational information systems option), or a relevant field, or equivalent
- 10 years of IT experience within the last 12 years, including 8 years as an office technology infrastructure advisor
- 3 mandates of more than 220 person-days as an office architecture advisor within the last 6 years, in an environment of scope and complexity comparable to that of a large ministry
- 4 years of experience with incident, change, and problem management tools, particularly the C2 ITSM ticketing system
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