Brazil
Pavago
SONDA
Process Improvement Technician
Brazil
Salvador, Bahia, Brazil
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About the opportunity
Experience the SONDA
Here you transform your career!
We are looking for a Process Improvement Technician | Fluent Spanish who wants to learn and transform their career.
+ Diversity + Inclusion = Innovation and Collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive environment that invites them to develop their professional careers with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Why be part of SONDA?
Because just like you, we love what we do, we have a passion for innovation, and we are convinced that through knowledge and technology, we will transform not only our clients' businesses but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
Schedule from 09:00 to 18:00 (MON/FRI) and in the modality: 100% remote
Be part of our team!
#VempraSONDA
#LI-JA1
#LI-DNP
#LI-REMOTE
In this role, you will
- Develop an indicator book, reports, and management reports.
- Handle satisfaction surveys via IVR and ServiceNow.
- Support management and quality areas, contributing to process improvement initiatives.
- Create and update knowledge base procedures.
- Track and monitor tickets.
- Control and monitor backlogs and SLA compliance.
- Assign tickets to the technical team.
- Arrange priority assignments and ticket escalations.
- Engage in activities related to quality and process improvement.
Minimum requirements
It would be ideal if you have
- Completed or ongoing higher education;
- Fluent Spanish, with the ability to communicate in a professional environment.
- Good command of Office Suite tools.
- Good command of Google Workspace tools.
- Organization and attention to detail for tracking tickets, backlogs, indicators, and SLAs.
- Analytical profile oriented towards quality and process improvement.
And even more if you stand out for
- Experience with the development and monitoring of indicators and management reports.
- Experience with ServiceNow.
- Experience with monitoring SLAs, backlogs, and ticket management.
- Experience in activities related to quality and process improvement.
- Experience with creating and updating procedures or knowledge bases.
What can you expect from us?
Work flexibility, promoting balance between your personal and professional life. Professional development and constant improvement of your skills, always according to your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- At SONDA, we know that flexibility is important for your well-being, which is why we have in-person and remote work arrangements.
- SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
And much more!
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