Brazil
Pavago
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
Automatic translation. Check the original.
Why be part of SONDA?
Live the SONDA experience
Here you will transform your career!
♿ This opportunity is also open to People with Disabilities (PcD) and rehabilitated individuals. We value diversity and believe that different experiences make our teams even stronger.
Because just like you, we love what we do, we have a passion for innovation, and we are convinced that through knowledge and technology, we will transform not only our clients' businesses but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a Support Technician who wants to learn and transform their career.
+ Diversity + Inclusion = Innovation and Collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive environment that invites them to develop their professional careers with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Be part of our team!
#VempraSONDA
Work Modality: On-site in the Campos Elíseos region - SP, at the
Schedule: 08:30 to 17:30 (MON/FRI).
#LI-GP1
#LI-DNP
#LI-ONSITE
In this role, you will
- Support the ITAM Rollout project activities, contributing to the renewal and updating of the equipment inventory;
- Map the inventory, identifying equipment that has reached its depreciation cycle or is technically outdated;
- Contact users, making calls and scheduling equipment replacements;
- Provide in-person counter support, according to schedules, ensuring compliance with the Average Handling Time (AHT) and Average Resolution Time (ART) indicators established by the client;
- Guide users during the replacement process, providing a positive experience and quality service;
- Use Excel and Google Sheets for controls, analyses, charts, and application of basic formulas.
It would be ideal if you have
- Experience with customer service;
- Experience in the IT area;
- Currently pursuing or completed higher education in Information Technology or related areas;
- Knowledge of Excel and Google Sheets, including basic formulas, charts, and analyses;
- Communicative, charismatic, organized, committed profile with a focus on user support;
- Proactivity and ease in dealing with different user profiles.
What can you expect from us?
Work flexibility, promoting balance between your personal and professional life. Professional development and constant evolution of your skills, always according to your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
And much more!
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