Brazil
C6 Bank
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
Automatic translation. Check the original.
Why be part of SONDA?
Live the SONDA experience
Here you transform your career!
♿ This opportunity is also open to People with Disabilities (PcD) and rehabilitated individuals. We value diversity and believe that different experiences make our teams even stronger.
Because just like you, we love what we do, we have a passion for innovation, and we are convinced that through knowledge and technology we will transform not only our clients' businesses but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a Support Technician who wants to learn and transform their career.
+ Diversity + Inclusion = Innovation and collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive environment that invites them to develop their professional career with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Be part of our team!
#VempraSONDA
Work Modality: On-site in the Vila Olímpia region - SP, at
Schedule: 09:00 to 18:00 (MON/FRI).
#LI-GP1
#LI-DNP
#LI-ONSITE
In this role, you will
- Manage the ticket queue, ensuring SLA compliance;
- Perform troubleshooting, installation, and configuration of operating systems and software;
- Create and update technical procedures for the Knowledge Base;
- Analyze the root cause of recurring incidents, seeking definitive solutions.
It would be ideal if you have
- Experience with ticket queue management and SLA monitoring;
- Knowledge in troubleshooting, installation, and configuration of operating systems and software;
- Experience in creating and updating technical procedures for the Knowledge Base;
- Knowledge in root cause analysis of recurring incidents.
What can you expect from us?
Work flexibility, promoting balance between your personal and professional life. Professional development and constant skill enhancement, always according to your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
And much more!
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