Brazil
Pavago
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
Go
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About the opportunity
Live the SONDA experience
Here you transform your career!
We are looking for a Support Technician who wants to learn and transform their career.
Why be part of SONDA?
Because just like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will transform not only our clients' businesses, but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
♿ This opportunity is exclusive for People with Disabilities (PcD) and is part of our commitment to inclusion and diversity.
Work Modality: On-site in Goiânia/GO
Schedule: Scale 12x36 07:00 to 19:00
+ Diversity + Inclusion = Innovation and collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive environment that invites them to develop their professional career with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Join our team!
#VempraSONDA #LI-Onsite #LI-GP1 #LI-DNP
In this role you will
- Record in the system clearly, accurately, and in detail the description of the actions performed during the service;
- Keep TMs informed about the entire lifecycle of their request (from opening to closing);
- Experience with end-user support in the field (on-site).
- Knowledge of service routines for SLA compliance
- Ease of communication, professional demeanor, and focus on customer service.
- Maintenance and support of microcomputer hardware and software: desktops, notebooks
- Experience in diagnosing problems with thermal printers and label printers
- Proficiency in Windows 10/11, image formatting/deployment, and knowledge of Microsoft Office,
- Knowledge of client/server networks, structured cabling for problem diagnosis
Ideal if you have
- Desirable completed or ongoing higher education in Technology.
- Technical certifications (ITIL foundation, Microsoft, etc.).
- Experience with ticketing systems (e.g., ServiceNow)
- Organization and responsibility in handling and possessing parts and equipment.
- Good interpersonal relationship and communication skills
- Proactivity, ability to anticipate and solve problems
What can you expect from us?
- Work flexibility, promoting balance between your personal and professional life. Professional development and constant evolution of your skills, always according to your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- Hybrid work. At SONDA, we know that flexibility is important for your well-being, which is why we have on-site and remote workdays.
- SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
- And much more!
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