Brazil
Pentera
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
Python
Automatic translation. Check the original.
About the opportunity
Live the SONDA experience
Here you will transform your career!
Why be part of SONDA?
Because just like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will transform not only our clients' businesses, but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a Support Technician who wants to learn and transform their career.
+ Diversity + Inclusion = Innovation and collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive environment that invites them to develop their professional career with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
♿ This opportunity is extended to People with Disabilities (PcD) and people rehabilitated by INSS, reinforcing our commitment to inclusion and diversity.
Work Modality: On-site in the Vila Olimpia region - SP, during the hours: 09:00 to 18:00 (MON/FRI).
Be part of our team!
#VempraSONDA
#LI-GP1
#LI-DNP
#LI-ONSITE
In this role you will
- Provide on-site support for user technical demands, including VIP and executive support.
- Diagnose, treat, and resolve 2-level incidents and requests, with technical autonomy and attention to established deadlines.
- Escalate demands to specialized teams when necessary, presenting evidence and monitoring the resolution until its completion.
- Provide support and guide users on software, corporate applications, web services, IT equipment, and devices.
- Perform installations, configurations, updates, and maintenance of workstations, including software, drivers, and peripherals.
- Perform repairs on IT equipment out of warranty, as per guidance from the specialized Hardware team.
- Develop and update operational procedures and technical documentation.
- Record support activities in the ITSM tool, maintaining the history, evidence, and solutions applied.
- Identify recurring issues and propose improvements for the operation of technological resources.
- Act in the support and troubleshooting of videoconferencing equipment, meeting rooms, and corporate collaboration solutions.
- Provide technical support to other analysts, sharing knowledge and best practices.
Minimum requirements
Ideally, you will have
- Advanced experience with IAM tools and access management;
- Experience with MDM solutions and deployment processes in corporate environments;
- Knowledge in Python and PowerShell for task automation and data analysis;
- Experience with endpoint protection tools and information security;
- Knowledge in IT audits, asset management, and hardware and software inventory;
- Analytical and investigative profile, with autonomy to solve complex problems;
- Ability to identify improvements, optimize processes, and document technical solutions;
- Ease of working in dynamic environments, with a focus on security, operational efficiency, and continuous improvement.
What can you expect from us?
- Work flexibility, promoting balance between your personal and professional life. Professional development and constant evolution of your competencies, always in line with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
What we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
- And much more!
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile