Brazil
Pavago
SONDA
Support Technician | São Paulo - SP
Brazil
Salvador, Bahia, Brazil
Automatic translation. Check the original.
About the opportunity
Live the SONDA experience
Here you will transform your career!
Why be part of SONDA?
Because just like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will transform not only our clients' businesses, but also the future.
At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a Support Technician who wants to learn and transform their career.
+ Diversity + Inclusion = Innovation and Collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, guaranteeing that talents can work in a positive environment that invites them to develop their professional career with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Join our team!
Work Modality: On-site work in São Paulo - SP, from 08h to 17h, (Mon to Fri).
#VempraSONDA
#LI-IF1
#LI-ONSITE
#LI-DNI
In this role, you will
- Assist users in person at the IT desk. • Register tickets and track requests;
- Clarify basic doubts about systems, software, and equipment;
* Hardware Maintenance
- Perform preventive and corrective maintenance on computers, laptops, printers, and peripherals.
- Replace simple parts (HD/SSD, memory, keyboard, mouse, power supply, cables).
- Assemble, disassemble, and configure equipment.
* Software Support
- Install, configure, and update operating systems (e.g., Windows).
- Install company standard software (antivirus, Office suite, browsers).
- Fix simple system and application errors.
* Network and Access
- Assist with basic network configuration (Wi-Fi, network cable, network printers).
- Create or reset user passwords according to procedure.
- Guide users on accessing internal systems.
* Organization and Control
- Maintain equipment control (inventory).
- Ensure the organization of the IT environment.
- Document simple procedures and recurring solutions.
* Team Support
- Escalate more complex issues to intermediate/senior technicians.
- Assist with simple IT projects when requested.
Minimum requirements
Required for the opportunity
- Technical course;
- Experience with computer assembly and maintenance
What can you expect from us?
- Work flexibility, promoting balance between your personal and professional life. Professional development and constant evolution of your skills, always according to your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer?
- SONDA Academy: a learning platform that seeks to maximize your professional development.
- SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health.
- And much more!
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