Germany
ALTEN
Stone - Linkedin
AI Conversation Designer (Specialist)
Germany
Hamburg, Germany
Automatic translation. Check the original.
ABOUT STONE
We are much more than a card machine company! Stone is a financial technology and services company focused on the customer.
We were born with the purpose of being protagonists in the transformation of the payments industry, serving Brazilian entrepreneurs and turning their dreams into results.
We are the largest independent payment solutions company in Brazil, with over fifteen thousand people spread across the five regions of the country, in a scenario full of challenges and opportunities. We value teamwork, flexibility, continuous development, and disruptive and tireless thinking in the pursuit of solutions for our REASON.
OUR CULTURE
Here, we live our culture daily, guided by these 5 values:
- 💚 The customer is the reason The customer is the reason we exist and we only succeed if they succeed.
- ⚡ Owner's mindset We do the right thing, the right way, with responsibility and technology to make better decisions.
- 🎯 Straight to the point Depth to understand and simplicity to solve.
- 🤝 Excellence is a team game We build a long-term business, as a team and with collaboration.
- ✨ Passion in every detail We do it with passion, attention to detail, and a desire to surprise to help the customer win.
AI Conversation Designer (Specialist)
The Challenge
You will act as a Specialist, with a high degree of autonomy and technical responsibility. Your mission is to translate business needs into scalable and sustainable conversational experiences, balancing technical depth and breadth of action. This role is critical to ensuring the coherence and technical maturity of Conversation AI solutions across multiple projects simultaneously.
Minimum requirements
What you can't miss
- Mastery of the technical and strategic context of Conversational Design to act with autonomy.
- Ability to act on ambiguous problems without a predefined scope, requiring difficult prioritization and balancing deadlines and quality.
- Experience in flow architecture and multi-channel journey design.
- Clear and collaborative communication, acting as a reference for decision-making and assisting the team in problem-solving.
- Familiarity with written content and language, understanding basic principles of grammar, sentence construction, and textual clarity.
What we expect from you
- Architecture and scale: You will architect complex flows and multi-channel journeys, translating business needs and user insights into scalable and sustainable conversational experiences.
- Design and quality: You will be responsible for ensuring technical coherence and consistent use of brand tone and language, applying communication guidelines and reviewing deliverables from other Conversational Designers.
- AI and collaboration: You will connect Product, Engineering, and Data areas to ensure the quality, standard, and efficiency of AI experiences, collaborating to define viable and scalable solutions.
- Continuous improvement: You will influence the definition of metrics, monitor performance, identify improvement opportunities from data and feedback, and conduct analyses to propose structural adjustments to flows.
- Technical leadership and governance: You will create and maintain conversational design frameworks and guidelines, ensuring content governance, traceability, and continuous learning, as well as disseminating technical knowledge (technical mentoring and promotion of best practices) within the team.
- Strategy and direction: You will build the tactical direction of your area based on the organization's strategy, acting as a reference for solution details.
What we would like to see (Nice to Have)
- Previous experience in technology or fintech companies.
- Experience with experimentation, A/B testing.
- Familiarity with generative AI tools and models (e.g., Gemini, prompts, LLMs, NLP, intents).
- Consolidation of learnings and guidance of colleagues on topics of conversational design, technology, and AI.
OUR COMPENSATION AND BENEFITS PACKAGE
(items with an asterisk have specific eligibility rules, which will be explained by recruiters throughout the selection process)
- 💸Fixed Salary
- 💰 Variable Compensation Package* (PLR, ILP or Commission - provided according to job eligibility, not a free choice model)
- 🏥 Health and Dental Plan with co-payment (except for professionals with disabilities who do not have co-payment)
- 🩺Green Virtual Hospital: telemedicine team available 24 hours a day, 7 days a week
- 💊Medication subsidy
- 🍽️ Meal Voucher and/or Food Voucher - Pluxee* (except for Commercial Executive positions - 6hrs)
- 👶 Childcare Assistance (for children up to 5 years and 11 months old)
- 💙 Assistance for Child with Disability
- 🛡️ Life Insurance
- ⛽Fuel or Commuting Assistance*
- 🏠 Home Office Assistance* (only for Hybrid or Remote contracts)
- 🎁 Welcome Kit for new parents
- 🏢 SESC Partnership*
- 📚 Education Benefit - Internal self-development platform (Studa and Stone Library)
- 🧠 Acolhe360 - Emotional Support (free)
- 💆 Quick Massage and Clinic*
Optional: Wellhub - TotalPass - Pet Club - Flash - Férias&Co - VT - Allya - Educational Partnerships
*In addition to affirmative action vacancies, all Stone vacancies are also intended for people with disabilities.
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