Brazil
Pavago
Sysmex
Technical Services Representative II - Hinotori
Brazil
São Paulo, São Paulo, Brazil
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Overview
Find a new way to ... use your knowledge and experience
It's time to bring your talent to life, maximize your knowledge, and use it for a greater good. Work with the best professionals using cutting-edge technology, as well as improving lives with your innovative ideas and ambitious dreams.
... improve the lives of others
... build a promising future
Headquartered in Kobe, Japan, Sysmex in Brazil is located in São Paulo and Paraná. Globally recognized for the best quality, innovative diagnostic equipment, and information management systems, we apply science to improve the quality of life on a global scale. Our team is committed to making advancements in in-vitro diagnostics, information technology, workflow analysis, and life sciences for clinical laboratories.
Responsibilities
- Perform installation, configuration, preventive and corrective maintenance, and updates of robotic surgery systems, following technical procedures, quality standards, safety, and regulatory requirements established by Sysmex and Medicaroid.
- Diagnose and resolve technical failures in robotic surgery equipment, in person or remotely, ensuring the availability and performance of installed systems.
- Provide technical support during surgical procedures, ensuring the correct functioning of equipment and assisting clients in the safe use of technology, without direct clinical intervention.
- Deliver technical training to clinical engineering teams, biomedical professionals, and other equipment users, according to programs and guidelines established by the company.
- Record and keep updated all documentation of service activities, including service orders, technical reports, maintenance, calibrations, system configurations, inventory, and expense accountability.
- Execute service activities according to indicators and standards established by the company, meeting deadlines for preventive maintenance, installations, technical calls, and other performance metrics.
- Control spare parts, tools, measuring instruments, and other company assets, ensuring their proper use, traceability, and conservation.
- Work collaboratively with Sysmex, Medicaroid, and other support teams to ensure efficient resolution of technical issues and customer satisfaction.
- Develop professional relationships with clients, representing Sysmex with technical excellence, contributing to the quality of service, and identifying opportunities for improvement in service delivery.
- Stay updated on products, technologies, technical procedures, and regulatory requirements related to robotic surgery systems, contributing to the continuous improvement of Technical Services processes.
Qualifications
Mandatory Requirements
- Completed higher education in Engineering (Electrical, Electronic, Mechatronic, Biomedical, Control and Automation, or related fields) or a Technological Higher Education Course in related areas, such as Industrial Automation, Mechatronics, Electronics, Biomedical Systems, or related.
- Solid experience as a field service representative with medical devices.
- Intermediate English (B1)
- Full availability for travel.
Desirable Requirements
- Clinical experience in the surgical device industry and clinical experience in the surgical device sector;
- Advanced English (C1);
- Intermediate Spanish (B1);
- Knowledge of information management systems (ServiceMax, Metrix, JIRA, etc);
- Experience in tool calibration and equipment testing;
- Knowledge/participation in audits.
All our opportunities are open to people with disabilities (PcD) and individuals rehabilitated by the National Social Security Institute (INSS).
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