Thales

Technical Support Engineer (w/m/d)

PythonGCPTerraform
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About the opportunity

Location: Berlin, Germany

Say HI* – Your way to us

When the signs of the times point to change, our international teams are there to meet today's complexity with tomorrow's industry-leading technologies. Are you in? Your contact person, Andre Fuhrmann, is looking forward to your online application.

Andre Fuhrmann linkedin.com/in/andre-fuhrmann-506a31148/ – Talent Acquisition Partner +49 7156 / 302 - 22002

*Human Intelligence #LI-AF1 #LI-REMOTE

We Say HI*

Technical Support Engineer (w/m/d)

Thales is a globally leading provider of cutting-edge technologies for the defense, aerospace, and cybersecurity and digital identity sectors. German companies and public administrations are ready to accelerate their digital transformation and the use of AI – but they will never compromise on the security of their most sensitive data. This is exactly where we, as Thales Germany, come in, in partnership with Google Cloud and our new company, which is currently being founded. With a new, 100% German corporate entity, we are providing a concrete answer to the strict requirements of the BSI. What we are creating here is a locally and fully autonomously operated 'Trusted Cloud'. It enables access to the broadest service portfolio on the market, while everything remains strictly under European jurisdiction. By combining German and French standards such as SecNumCloud, C5, and C3-A, we offer our customers unparalleled resilience and business continuity. This is a turning point for our industry and a crucial step towards a strong, sovereign digital Europe.

Thales invests more than 4,5 billion euros annually in research and development in key technologies such as artificial intelligence, cybersecurity, quantum, and cloud technologies.

In 2025, the group generated a revenue of 22,1 billion euros.

For more than 85.000 employees in 65 countries, we open up future-oriented perspectives, realize individual career paths, and enable creative freedom. This is achieved through courage, diversity, and the firm will to shape the demanding challenges of our time more securely and inclusively. With our sustainable, value-oriented personnel management, we actively advocate for diversity.

Your mission as a Technical Support Engineer

  1. Analysis and resolution of complex technical issues in 2nd-level support to ensure stable and secure cloud operations
  1. Close collaboration with international SRE and engineering teams for sustainable troubleshooting and optimization of cloud services
  1. Consultation and representation of customer requirements to product and operations teams for continuous improvement of services
  1. Expansion and application of expertise in cloud architectures, IT security, and infrastructure automation
  1. Participation in a collaborative 24/7 support model and active involvement in cross-functional projects and knowledge sharing

Minimum requirements

What we are looking for

  1. Practical experience in technical support or relevant IT projects from studies, training, or personal initiatives
  1. Strong problem-solving skills and experience in a dynamic cloud and IT environment
  1. Basic knowledge of Linux / Unix systems, network technologies, and initial experience with scripting (e.g., Shell or Python) and database queries
  1. Interest in monitoring tools, IT security, and modern public cloud technologies like Google Cloud Platform (GCP)
  1. Very good German and English skills, both written and spoken
  1. Advantageous: Knowledge in Site Reliability Engineering (SLI/SLO/SLA, error budget, monitoring, postmortems) and DevSecOps methods (Infrastructure-as-Code, Git, Continuous Deployment, Terraform, Ansible)

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