IT Support Engineer II

United States

Jackson, Mississippi, United States

Description

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools

Administer user accounts, permissions, and access controls across client environments

Monitor and maintain servers, workstations, and network devices

Perform patching, updates, and security hardening tasks

Serve as an escalation resource for lower-level engineers

Maintain accurate and thorough documentation in service management systems

Communicate technical information clearly to clients and internal teams

Requirements

Required Skills & Qualifications

2–4 years of IT support experience

Strong understanding of networking fundamentals

Hands-on experience with Microsoft 365 and Windows Server

Strong troubleshooting and documentation skills

Preferred Qualifications

Experience working in a Managed Service Provider environment

PowerShell or scripting knowledge

macOS and iOS support experience

Benefits & Perks

Paid Time Off program in accordance with company policy

Company-observed paid holidays

Health insurance options available to eligible employees

CrewHu employee recognition and rewards program

$50 monthly cell phone stipend

Company-provided equipment and tools

Ongoing training and professional development opportunities

Languages

IT Support Engineer II

Description

Position Overview

Key Responsibilities & Daily Tasks

Requirements

Required Skills & Qualifications

Preferred Qualifications

Benefits & Perks

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