Mexico
ELITEBRAIN
Toshiba Global Commerce Solutions - External
Field POS Technical Support - Puebla
Mexico
Puebla, Coahuila, Mexico
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About the opportunity
Toshiba is a technology service provider for retail companies to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver tailored results as we collaborate with our clients' teams to foster innovation through continuous learning.
Our People
At Toshiba, every team member is empowered to take ownership and develop innovative solutions to our clients' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables cross-functional collaboration.
What you'll bring to the team
Compliance with service commitments, as well as contractual preventive and corrective maintenance, with each of our clients. This includes providing technical service (remote or on-site) to our technology equipment, in addition to handling incidents of failures that they may present, and whose support is TGCS's responsibility.
Your typical day as a Toshiba Technical Support Representative will involve:
- Receiving incidents/tickets.
- Incident management based on response and resolution times.
- Attending, monitoring, and following up on tickets.
- Performing preventive and corrective maintenance on technology equipment at our clients' points of sale.
- Administrative control and reporting in the corresponding systems.
- Identifying damaged parts to request collection.
- Tracking returned spare parts until they are discharged from sub-inventory.
Minimum requirements
Naturally, to succeed in this role, you must have:
- 0 to 1 year in corrective maintenance of computer equipment.
- Technical degree in computing or similar.
- Knowledge of networks, hardware, software, and electronics.
- Efficiency in service and customer attention.
- Availability of schedule and willingness to rotate shifts.
Search Area: Puebla, Puebla.
EO: Toshiba Global Commerce Solutions is an equal opportunity and affirmative action employer and evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal history, in accordance with applicable laws.
Toshiba Global Commerce Solutions offers a competitive salary and a generous benefits package that includes the following:
- Hired directly by Toshiba and 100% on payroll.
- Benefits by law (IMSS, INFONAVIT).
- Life insurance, major medical expenses with dental and vision coverage. (For the employee and direct family members).
- Minor medical expenses insurance.
- Employee savings fund, with the legal cap.
- Grocery coupons.
- Pension plan.
- 30 days of Christmas bonus.
- 12 vacation days plus 6 floating days.
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