United States
ServiceNow
TouchCare
Stamford, Connecticut, United States
Every year, millions of Americans are overcharged, denied coverage they are entitled to, or simply give up on care they need because the system is too confusing to navigate. TouchCare exists to change that.
For over a decade, we’ve provided 1.4M+ members with a dedicated healthcare concierge — a real person backed by smart technology who resolves billing disputes, coordinates care, and fights on behalf of members when the system works against them. We’re profitable, we’re growing, and the problem we’re solving is only getting more urgent.
We’re making a significant investment in AI — and we’re hiring our first internal AI engineer to implement it.
You’ll work directly with the COO on innovative approaches: to identify where AI can make our member and employer experience higher quality, more efficient and effective.
The foundation is already strong: over a million members, a decade of healthcare navigation and claims data, and operational depth that takes most startups years to develop. The opportunity is to rebuild core workflows around what AI actually makes possible and to do it with real users in production from day one.
This is a hands-on, production-focused role: you’ll design, ship, and maintain the tech stack used by members and care advocates every day, not hypothetical users.
The Applied AI Engineer will be our first internal full stack engineer, with a clear focus on reinvigorating our tech stack. You will build and maintain TouchCare’s platforms, architecture, and systems in a HIPAA-regulated environment, working across the full stack to ship production-quality software that directly supports users and support team.
You’ll report directly to the COO and work closely with the team to build an infrastructure that supports AI-driven solutions. You’ll also partner with our global technology consultancy (8–9 engineers) who manage core infrastructure and compliance operations; your focus is what we build next on top of that foundation.
Design and ship agentic workflows that handle complex, multi-step healthcare processes, claim triage, benefits navigation, billing resolution with minimal human intervention. You’ll define the architecture, choose the tooling, and own these systems from prototype to production in a HIPAA-compliant environment.
Build a purpose-built internal platform that gives our member services team a unified, intelligent workspace with routing, context surfacing, and asynchronous messaging designed for the way our team works. This includes integrating with healthcare and benefits systems, surfacing plan details and claims context, and ensuring auditability.
Develop the frameworks that keep AI systems reliable and safe in healthcare: human-in-the-loop escalation paths and observability tooling that gives you a clear picture of system performance in production. You’ll help define how we monitor PHI flows, safeguard member data, and continuously evaluate quality in a regulated setting.
Python · React · TypeScript · PostgreSQL
GCP · GitLab · Jenkins
Sentry · Gurock TestRail
Atlassian (Jira · Confluence)
LLM orchestration frameworks (LangChain / LlamaIndex or equivalent) · ElevenLabs (voice agents) · RESTful APIs · HIPAA-compliant infrastructure
Compensation: The salary range for this role is $150,000–$180,000, based on experience, skills, qualifications, and alignment with the scope of the role.
Location & Work Environment: This role is based at our Stamford, CT headquarters and is expected to be onsite 5 days per week.
TouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Benefits: TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits.
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