Brazil
Pavago
Unisys
IT Support Technician - São Paulo - SP
Brazil
São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
About the opportunity
What success looks like in this role:
Provide IT technical support, in person at the client's site.
What your day-to-day will look like
- Support users in handling first-level tickets for hardware and software.
- Handle tickets via remote access tools, chat, or email;
- Install some types of hardware;
- Configure computers on the network;
- Maintenance of computers, printers, and structured cabling
- Implement new functionalities that facilitate users' daily lives.
- Follow up on tickets from start to finish, monitoring SLAs and seeking the best solution.
- Identify and suggest improvements to the system and the support process.
- Create materials that help clarify doubts.
- Manage IT assets from the client's inventory.
- Configure and troubleshoot mobile devices (installing apps and configuring Android).
Minimum requirements
You will be successful in this role if you have:
What we expect from you
- High School Diploma – Required
- Intermediate/technical English
- Intermediate knowledge of Operating Systems.
- Intermediate knowledge of the Office Suite (Outlook, Excel, and Word).
- Intermediate knowledge of Networks.
- Intermediate knowledge of the Internet (connection, browsing, intranet, internet, proxy configuration, etc.).
- Knowledge in Desktop and printer installation and Maintenance.
- Knowledge in software installation and configuration.
- Skill in Organization and Methods.
- Skill in Negotiation and communication.
- Skill in Relationships.
- Easy access to regions of the city of São Paulo and the metropolitan region of São Paulo
- Availability for travel.
We'd like it if you had
- Experience supporting Executives and Presidents;
- Experience in equipment rollout;
- Knowledge in ServiceNow.
- Knowledge in networks and structured cabling.
- Knowledge of Dell equipment
- ITIL Methodology
- Self-management
- Analytical thinking
- Customer focus
- Teamwork
- Effective communication
This position is on-site at the client's location from Monday to Friday between 08:30 and 17:30.
# #LI-LL1
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).
US job seekers can find more information about Unisys’ EEO commitment here.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile