Canada
Toast
University Pension Plan
Toronto, Ontario, Canada
UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 46,000 members across six universities and nineteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for growth, our doors are open to all Ontario universities.
We’re a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect. We believe in bringing smart and capable people together to create, solve, and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.
We’ve built and nurtured a culture that is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R). We believe diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace. As UPP celebrates its fifth anniversary, we’re proud to be recognized for our efforts:
Join us in building a bright future for our members, our organization, and each other.
We are seeking a proactive and outcomes-focused Manager, Service Management to oversee the performance, governance, and continuous improvement of our Managed Service Provider (MSP) and service management practice. This position plays a critical role in overseeing the performance and governance of our Managed Service Provider (MSP), ensuring the delivery of resilient and reliable IT services including O365, workloads hosted on Google Cloud Platform, third-party cloud systems, infrastructure, and execution of core ITIL processes.
Reporting directly to the Director, Technology & Security Operations, the Manager will lead service governance, major incident coordination, and process improvement initiatives across ITIL disciplines, while also supporting technology continuity planning and operational readiness.
This is a fantastic opportunity for an experienced service management professional to join a team of high-performing individuals and make a great impact in a fast-paced organization.
This role is based in downtown Toronto in a hybrid work environment, allowing employees the flexibility to work remotely and in-office (minimum two days per week in-office).
This posting is for a existing vacancy.
The Manager, Service Management will be responsible for a variety of duties, including but not limited to the following:
The expected compensation for this role is a combination of base salary and variable incentive.
The annualized base salary in the range of $85,600 to $135,600. This range reflects the expected range for new hire base salaries and is subject to change and may be modified in the future.
You may also be eligible for a variable incentive depending on organizational, divisional and personal performance. The final total compensation offered will vary depending on your skills, experience and other factors.
This posting will remain open for a minimum of seven (7) days and will remain open until a sufficient number of qualified applications are received or finalist candidates have been identified.
Artificial intelligence (AI) tools may be used to support certain stages of the recruitment process, including sourcing, screening, and assessment. All hiring decisions involve human review and intervention by UPP employees.
UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply. Our goal is to create a barrier-free experience for every candidate throughout the recruitment process.
UPP respects your privacy. For information on how UPP handles the personal information you provide during the application process, please see our Job Applicant Privacy Statement.
Do work that matters. We are duty-bound to serve our members’ interests, and it’s a responsibility we don’t take lightly. That’s why we’ve ingrained sustainability in our work from day one—to ensure our members have a resilient future to retire into, both today and for generations to come.
Stronger together. Collaboration is how UPP was born, and it’s how we work with each other and our partners day in, day out. No one at UPP is just a number (even if they are excellent at math) and every win is a shared win.
Grow every day. You’ll have the opportunity to work on unique, once-in-a-career projects that maximize your skill set and probably teach you some new ones—at any stage in your career.
Prioritize wellness. At UPP, wellness takes many forms. Ultimately, it’s about ensuring our people are cared for in the ways that matter to them. Check out some highlights of our inclusive employee-focused benefits program including:
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