Help Desk Specialist

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

This position in onsite 5 days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

What You’ll Do

The Help Desk Specialist is the face of IT at Whisker. This position interacts with every individual in the company - from Marketers to remote Customer Experience Agents to the CEO - and must provide a great experience during every interaction. They are typically the first person every new-hire interacts with during onboarding - setting the tone for the days to come. This position is responsible for configuring hardware and software, onboarding and offboarding, troubleshooting technical issues, and ensuring every person at Whisker is able to operate at their fullest.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

What You’ll Bring

Not Required but Nice to Have!

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance

• Paid parental leave

• Whisker Parents Program

• 1 day "pawternity" leave for new pet adoption

• Pet Insurance Discount

• 401K match

• Flexible spending accounts

• Company-paid short-term disability and life insurance

• Employee Assistance Program (EAP)

• Generous paid time off

• 14 Paid Holidays

• Top of the line equipment

• Pet-friendly office

• Whisker products and swag

• Continuing education Support

• On-site gym with Peloton

• Referral program

Statement of Inclusivity

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

While Whisker is an AI-forward organization, we will not ask you to interview with an AI agent. We lead with a human first approach for hiring. We ask that you refrain from using an AI tools during any interview.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.