Woongjin, Inc

Oct 22, 2026

System Admin & Service Desk_ Bilingual (English/ Korean)

United States

Plano, Texas, United States

Company Description

For More Open Positions Visit us at:

recruiting.woongjininc.com/

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401(k)

Paid Sick hours

Job Description

Service Desk & Customer Support

System Administration (Jira/MSP+/Web Systems)

Data Analysis (Excel/KPI/Reporting)

AI-Driven Automation & AI-assisted Development

Continuous Process Improvement (Agile Mindset) on QA/System failure issues

Perform basic to intermediate system administration tasks, including User and access management

System configuration: Workflow and process maintenance, Issue investigation and escalation

Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows

Qualifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.

5+ years of experience in one or more of the following areas:

Service Desk / Help Desk Operations

IT Operations or Application Support

System Administration

Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.

Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.

Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

Experience with Jira or other ticketing/workflow management systems preferred.

Understanding of web-based applications and system integrations.

Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation: USD 70000 - USD 75000 - yearly

Languages

System Admin & Service Desk_ Bilingual (English/ Korean)

Company Description

Our Mission

Benefits

Job Description

Qualifications

Special Skills & Qualifications

Additional Information

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