Director Solutions Platform, UK

The Platform Operations Director is responsible for ensuring that solutions developed and released for the Solutions team are operationally ready, properly tested, clearly documented, effectively released, and provide support once live.

The role acts as the bridge between delivery, business readiness and BAU operations. It supports the transition of work from project delivery into stable operational use, ensuring that users, stakeholders and support teams understand what has changed, how to use it, how to raise issues, and how ongoing support will be managed with appropriate priority, impact and SLAs

This role is particularly important as Solutions Integration moves from a more reactive service model into a structured product and agile delivery function. The Platform Operations Director owns QA, release management, documentation, stakeholder communication, support processes, training, adoption and post-release improvement including BAU bugs and triage.

The role works closely with Product Owners, Scrum Master, Engineering, Data, Reporting, QA, Platform Operations, and business stakeholders to make sure delivery does not stop at “built”, but continues through testing, launch, adoption, support and measurable operational value.

Senior / Specialist-Level Expectations

As a Director within the team, this role is expected to help define and improve the operating standards around BAU management, QA coordination, release readiness, business readiness and service transition. Manage and proactively manage risk, resolution SLAs and ensure we are adhering to platform operational best practices.

The Platform Operations Director should be able to identify operational risks early, challenge whether a solution is genuinely ready for release, and recommend practical improvements to processes, documentation, testing, support models and stakeholder communications.

For smaller initiatives, the role should be able to advise Product Owners and delivery teams on the appropriate level of QA, training, release planning, handover and BAU support required. For larger or more complex initiatives, the role should escalate risks, dependencies or readiness gaps to the Product Manager Lead, Scrum Master, Lead Engineer / Solutions Architect or relevant leadership stakeholders.

1. BAU Operations Management

This links directly to the team’s wider shift away from fragmented request routes and towards clearer delivery rhythms, structured backlogs and improved operational process discipline. The existing documentation notes the need for clearer team rhythms, sprint cadences, retrospectives and mentoring as part of the transition plan .

2. QA Coordination and Testing Readiness

This is consistent with the Product Owner responsibilities already defined around testing requirements, success criteria, UAT coordination, business validation, release readiness and operational handover . The Platform Operations Specialist would support and operationalise those activities.

3. Business Readiness and Adoption

The handover documentation highlights the importance of clear communication with users, proper release notes, demonstrations and adoption support for new features and solutions . This role should own the operational discipline around making that happen consistently.

4. Release Readiness and Service Transition

This role should become the person asking: “Are we actually ready to put this live, support it, explain it, and measure whether it worked?”

5. Documentation and Knowledge Management

This is important because the team is moving away from legacy ways of working and informal knowledge transfer into a more structured operating model.

6. Platform and Process Governance

This aligns with the documented need to improve proactive behaviour, structured product management, backlog grooming, stand-ups and retrospectives across the team .

7. Stakeholder and Cross-Team Coordination

The existing Product Owner documentation already describes the importance of coordination across engineering, data, reporting, platform, operations and business teams . The Platform Operations Specialist should provide the operational control layer that supports this.

Essential

Desirable

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