Mexico
Concesionaria Vuela Compañía de Aviación S.A.P.I
Xerox
On-Site Technician
Mexico
Monterrey, Nuevo León, Mexico
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DESCRIPTION & REQUIREMENTS
About Xerox Holdings Corporation
At Xerox Holdings Corporation, we make work, work! For more than 100 years, Xerox Holdings Corporation has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at xerox.com and explore our commitment to diversity, inclusion and belonging.
Lexmark una Subisidiaria de Xerox Holdings Corporation
General Description
Join Xerox Holdings Corporation as an On-Site Technician, providing support to a strategic client. In this role, you will be responsible for coordinating daily service operations, overseeing technical support activities, managing operational reporting, and contributing to continuous improvement initiatives. You will have the opportunity to work closely with the client to ensure compliance with service levels and contractual commitments.
Overview
Join Xerox Holdings Corporation as an On-Site Technical, providing support to a strategic client. In this role, you will be responsible for coordinating daily service operations, overseeing technical support activities, managing operational reporting, and contributing to continuous improvement initiatives. You will have the opportunity to work closely with the client to ensure compliance with service levels and contractual commitments.
Why join this team?
- Be part of a customer-focused environment with operational excellence
- Collaborate with technical and operational teams across multiple locations
- Participate in continuous improvement and process optimization initiatives
- Develop expertise in service management, reporting, and customer service
- Contribute to the success of a critical operation for the client's business
How we set you up for success
- Access to standardized tools and processes for service management
- Collaboration with experienced technical support and operations teams
- Opportunities to participate in improvement projects and business initiatives
- Professional development within a global technology and services organization
What you will do
- Provide on-site technical support and remote assistance to end-users
- Configure, diagnose, and maintain Lexmark multifunction equipment
- Manage incidents and ensure timely closure of tickets in ServiceNow (SNOW)
- Monitor SLA compliance and track service commitments
- Manage hardware and consumables inventories
- Continuous Improvement
- Prepare billing reports
Minimum requirements
What you need to succeed
- Experience in technical support and user assistance in corporate environments
- Knowledge of incident management and service desk platforms
- Experience in inventory management and tracking of technological assets
- Proficiency in Microsoft Office and reporting tools
- Technical Degree in Computer Systems, Information Technology, or equivalent experience
- Organizational, follow-up, and customer-oriented skills
GENERAL INFORMATION
Important
Location: Escobedo, Nuevo León
GENERAL INFORMATION
City Monterrey
State/Province Nuevo León
Country Mexico
Date Monday, December 22, 2025
Working time Full-time
Ref# 20041085
Job Level Individual Contributor
Job Type Experienced
Seniority Level Entry Level
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