Shift Engineer

About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment,

carrier control, and customer experience. The platform comprises

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

About the Role

Location: Altrincham

Shift Pattern: Rotational

Our fulfilment operations rely on engineering and automation to keep customer orders moving through our sites every day. As a Shift Engineer, you'll play a key role in keeping that operation running – working hands-on with automated equipment, solving technical problems and continuously improving the reliability and performance of our systems.

This is more than a reactive maintenance role. Alongside responding to live engineering issues, you'll have the opportunity to investigate recurring faults, improve preventative maintenance, carry out root cause analysis and contribute to continuous improvement and engineering projects across the site.

You'll be working in a fast-paced fulfilment environment where Engineering and Operations work closely together. You'll use your technical expertise to keep equipment performing at its best, while looking beyond the immediate fix to identify opportunities to improve reliability, efficiency and performance.

We're looking for an engineer who enjoys getting hands-on, solving problems and understanding why something has failed – not just getting it running again.

What You'll Be Doing

You'll be part of the site Engineering team, providing hands-on technical support and helping us maintain a safe, reliable and high-performing operation.

Your role will include

You'll ideally have

Most importantly, we're looking for someone who is technically curious, enjoys solving problems and wants to contribute to improving the way our operation performs.

Enhanced Leave

• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days' compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days' volunteer leave after 12 months.

Wellbeing Support

• Access to face-to-face and virtual appointments with our in-house GP.
• Access to our in-house CBT therapist.
• Access to our 24/7 Employee Assistance Programme (EAP), provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.