Junior Technical Support (POS)

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

As a Junior Technical Support (POS) specialist, you will serve as the technical support layer between frontline teams and Product Operations and Product, supporting broker sellers using point of sale (POS) systems and marketplace integrations. You will investigate issues across the transaction lifecycle, connecting what happens in the seller’s POS system with what appears on marketplaces such as StubHub. This role requires both technical troubleshooting and strong customer service skills. You will communicate directly with sellers, own cases through resolution, and use business judgment to help keep their operations running.

This Full-Time position may require weekend, holiday, daytime, and/or evening hours.

Schedule options are as follows: Tues - Sat - 9-5:30pm OR Sun - Thu - 9-5:30pm

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.

$55,000—$55,000 USD

For California Residents: California Job Applicant Privacy Notice found here img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

What You've Done: *

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career. *

• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions. *

• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed. *

• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.