Brazil
SONDA
Asksuite
Young Apprentice - Technology
Brazil
Florianópolis, Santa Catarina, Brazil
Automatic translation. Check the original.
About us
Asksuite was elected for 7 consecutive years the best chatbot platform in the world for the hospitality/tourism industry. Our AI serves 24/7 through messages instantly, in multiple languages, and across various service channels. Our omnichannel platform centralizes human support from all hotel channels onto a single screen!
We have clients in over 80 countries, were elected one of the best companies to work for in Santa Catarina by Great Place to Work, and the best company in the world by Hotel Tech Awards in the tourism technology segment. Our team has over 150 talents, and we are looking for someone eager to learn and grow with us!
Why do people love being part of Asksuite?
Our way of being
- We are a new and constantly growing company;
- We have a feedback culture and significant development opportunities;
- No dress code culture;
- We encourage language courses and training;
- We are expanding internationally to over 80 countries;
- We provide career development within the company;
- We are among the 10 best companies (small) to work for in SC by GPTW;
- We are the best company in the world in the hospitality technology segment, according to Hotel Tech Awards.
What is expected from this role
- Assist in the proper handoff between the Implementation Success and Channel Activation areas, ensuring the correct start of channel activations;
- Assist in documenting the activation of contracted channels, such as WhatsApp, Askflow, and telephony, ensuring visibility of processes and involved APIs;
- Monitor and communicate the activation process status with external partners (like Meta, BSPs), tracking deadlines and ensuring the progress of requests.
- Assist in diagnosing and solving technical problems related to the activation and functioning of channels and APIs through categorization and documentation.
- Create targeted communications for clients, maintaining clarity on technical requirements, next steps, and best practices during the activation process.
- Collaborate with internal teams such as Implementation Success, Customer Success, Product, and Engineering to ensure a seamless client experience.
You will do great if
- You have excellent verbal and written communication skills;
- You are organized and maintain control over your documents.
- You have an analytical profile and ease in diagnosing problems.
- You are proactive and problem-solving oriented.
- You are interested in learning about integrations, APIs, and systems.
Requirements
- Currently pursuing a degree in any field;
- An analytical and meticulous mindset that seeks to understand contexts and suggest proposals;
- Availability to work 30 hours per week in the afternoon;
- Intermediate Spanish.
What we offer
- Salary: R$2.000,00;
- Dental plan;
- Monthly Education Assistance: R$200,00
- In-Company English and Spanish;
- Dental plan;
- Psychological Assistance;
- Wellhub (formerly Gympass);
- Pet health plan (Guapeco);
- Birthday Day Off.
Did you identify with this? Then hurry and apply for our selection process!
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