Brazil
SONDA
Diebold Nixdorf
Associate Field Service Technician
RemoteBrazil
São José dos Campos, São Paulo, Brazil
Automatic translation. Check the original.
RESPONSIBILITIES
Performs installation, debugging, and technical maintenance of hardware and software products and components, primarily at customer sites. Executes scheduled inspections, cleaning, and other services, as well as performing minor repairs on products within a designated service area. Inspects products to ensure proper functioning, troubleshoots identified issues, and/or escalates demands according to established procedures. Schedules service calls, completes all necessary documentation, and interacts with customers to ensure satisfaction with service delivery and understanding of product operation.
- Acquires familiarity with the practices and procedures of a Field Service Technician.
- With guidance and/or in conjunction with more experienced technicians, performs one or more of the following activities: Incident Management: uses diagnostic tools to troubleshoot issues through detailed analysis of hardware and software failures.
- Performs hardware repairs at the component level.
- Cleans and adjusts mechanical components.
- Configures and installs relevant software.
- Preventive Maintenance: performs routine checks following documented procedures.
- Replaces consumables as directed.
- IMAC/R: installs, moves, adds, changes, and removes hardware and software products.
- Customer Training: guides and trains customers on the use and operation of installed hardware and software.
- Participates in regular hardware and software training (in the workplace, classroom, or via web).
- Participates in the implementation of measures to achieve established KPIs (Key Performance Indicators).
- Assists with special projects as assigned.
QUALIFICATIONS
Required Qualifications
- Technical degree in Electrical Engineering, Electronics, or related fields;
- Experience with maintenance and repair in Field Services, preferably with ATMs or banking automation.
- Good written and verbal communication skills.
- Active CFT (Conselho Federal de Técnicos Industriais) registration;
- Reside in Taubaté or surrounding areas;
- Driver's License B;
- Own car;
- Immediate availability to start.
Why You Should Join Diebold Nixdorf?
Brilliant minds + technology and innovation + business transformation The people of Diebold Nixdorf are more than 23,000 diverse, talented, and knowledgeable teammates in over 130 countries, leveraging future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, determination, urgency, willingness to change, and accountability.
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a veteran, or disability.
**To all recruitment agencies: Diebold Nixdorf does not accept unsolicited resumes from agencies. Please do not forward resumes to our careers, Diebold Nixdorf employees, or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes***.
We are a global company operating across multiple locations and entities. As we are interested in finding the best solution for our candidates, various legal entities may be applicable for an employment offer. A list of our operating entities can be found here dieboldnixdorf.com/en-us/about-us/global-locations
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