Brazil
SONDA
Diebold Nixdorf
Electronic Technician - Santos (SP)
RemoteBrazil
Santos, São Paulo, Brazil
Automatic translation. Check the original.
Responsibilities
Installs, technically maintains, and debugs hardware and software of products and components, primarily at the customer's site. Performs scheduled inspections, cleaning, and other services, as well as minor repairs on products within a designated area. Verifies that products are functioning correctly and resolves encountered issues and/or escalates according to established procedures. Schedules services, completes all necessary documentation, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Familiarizes themselves with Field Service Technician practices and procedures.
With guidance and/or alongside more experienced technicians, performs any or all of the following:
- Incident Handling: Uses diagnostic tools to troubleshoot problems by performing detailed analysis of hardware and software failures.
- Performs hardware repairs at the component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Restocks consumables as directed.
- IMAC/R: Installs, moves, adds, modifies, and removes hardware and software products.
- Customer Training: Instructs and trains customers on the use and operation of installed hardware and software.
- Participates in regular hardware and software training (hands-on, classroom, and online).
- Participates in the implementation of measures to achieve agreed-upon KPIs.
- Assists with special projects as assigned.
Qualifications
Required Qualifications
- Technical degree in Electrical Engineering, Electronics, or related fields;
- Experience with maintenance and repair in Field Services, preferably with ATMs or banking automation.
- Good written and verbal communication skills.
- Active CFT (Conselho Federal dos Técnicos Industriais) registration;
- Reside in Guarujá, Cubatão, or Santos, with easy access to the region and coast;
- Valid Driver's License B;
- Own car;
- Immediate availability to start.
Why You Should Join Diebold Nixdorf?
Bright minds + technology and innovation + business transformation The people of Diebold Nixdorf are more than 23,000 teammates with diverse talents and expertise in over 130 countries, leveraging future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, determination, urgency, willingness to change, and accountability.
Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, or disability.
**To all recruitment agencies: Diebold Nixdorf does not accept unsolicited resumes from agencies. Please do not forward resumes to our jobs, Diebold Nixdorf employees, or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes***.
We are a global company operating in multiple locations and entities. As we are interested in finding the best solution for our candidates, various legal entities may be applicable for a job offer. A list of our operating entities can be found here - dieboldnixdorf.com/en-us/about-us/global-locations
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