Brazil
SONDA
DXC Technology
Junior Technical Support Analyst
Brazil
Belém, Pará, Brazil
Automatic translation. Check the original.
Job Description
DXC Technology helps global companies with their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
About the Team
Our Modern Workplace team is responsible for delivering innovative solutions that ensure secure, efficient, and collaborative digital work environments. We work with cutting-edge technologies to support critical operations, ensuring high availability, productivity, and a superior experience for our clients.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Essential Functions
- Provide field technical support (Field Service) for end-users.
- Perform installation, configuration, maintenance, and troubleshooting of notebooks, desktops, printers, and peripherals.
- Provide support for Windows operating systems, Microsoft 365, and mobile devices.
- Support activities related to connectivity, local networks, and IT infrastructure.
- Execute IMACD processes (Install, Move, Add, Change, and Dispose of assets).
- Perform inventory, management, and control of IT assets.
- Ensure the quality of service, promoting a positive user experience.
- Register and track tickets, documenting activities and solutions applied.
Basic Qualifications
- Experience with field technical support (Field Service).
- Experience with installation, maintenance, and troubleshooting of notebooks, desktops, printers, and peripherals.
- Knowledge of Windows, Microsoft 365, and mobile devices.
- Basic understanding of networks, connectivity, and local infrastructure.
- Experience with IMACD activities.
- Knowledge of IT asset management and control.
- Good communication and interaction skills with users at different levels.
- Autonomy in problem-solving and focus on user experience.
Preferred Qualifications
- Familiarity with ITSM tools and ticket management.
- Knowledge of inventory processes and IT asset lifecycle.
- Experience in corporate environments with multiple locations.
- Certifications related to technical support, Microsoft, or ITIL will be considered a plus.
- Basic knowledge of TCP/IP networking and connectivity troubleshooting.
Additional Information
Work Schedule: Monday to Friday, from 08:00 to 17:00.
Work Model: On-site.
Location: São Manoel - PA
If you are looking for challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly to a position through our career portal jobs.dxc.technology.
You can also find us at:
linkedin.com/company/dxctechnology
Diversity and Inclusion
This position is also open to people with disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
What We Offer?
Various benefits, competitive salary, and our values make DXC one of the most important and attractive companies to work for globally. At DXC, our goal is to provide equal opportunities, respecting individuality, in order to build a balance between professional/personal life and constant career development opportunities.
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