Mexico
Endava
Fulfillment IQ
Querétaro, Querétaro, Mexico
Job Title: Level 3 Application Support Engineer, Manhattan Active
Primary Job Location: Mexico or Brazil (Remote)
Location Flexibility: Remote, Mexico or Brazil based
Employment Type (Permanent/Contract/Part-time/Intern): Contract, 12 months (renewable), full-time hours. Full-time employment through our employer of record partner is also available.
Hiring Timeline (Hiring month): Immediate
Reporting Line: Lead Consultant, Enterprise Systems
Application Deadline: Open until filled
Eligibility (LATAM posting): Open to candidates residing in Mexico or Brazil.
This role is offered on either engagement model below.
Employees are employed and paid locally by our employer of record partner and receive all statutory benefits under local law.
FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.
FIQ is committed to an inclusive and accessible recruitment process. Consistent with Mexico's General Law for the Inclusion of Persons with Disabilities and Brazil's Brazilian Inclusion Law (Law 13.146/2015), accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com and we will work with you to meet your needs.
Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available at here. This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.
Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to ethnic or national origin, color, sex, gender, age, disability, social condition, health condition, religion, opinions, sexual orientation, marital or family status, pregnancy, or any other characteristic protected under Mexico's Federal Labor Law and Federal Law to Prevent and Eliminate Discrimination, or Brazil's Federal Constitution, Consolidation of Labor Laws (CLT), and Law 9.029/1995.
FIQ maintains a safe and respectful workplace with zero tolerance for harassment or discrimination, consistent with Mexico's Federal Labor Law and NOM-035-STPS-2018 and Brazil's Law 14.457/2022. Every contractor and employee is covered by our anti-harassment policy from day one.
Website: fulfillmentiq.com | LinkedIn: Fulfillment IQ | eCom Logistics Podcast (Spotify, YouTube)
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
You will own advanced troubleshooting, incident investigation, and root cause analysis for a global Manhattan Active WM and Order Management platform in production. You take the complex incidents Level 1 and Level 2 cannot resolve, isolate the cause, drive resolution and vendor escalation, and move the team from reactive fixes to proactive problem management. The role sits in a 24x7 global support model with shift rotation, with primary coverage aligned to US time zones.
At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers. We give our people real ownership, real influence, and meaningful responsibility. Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
Applicants must be legally authorized to work in Mexico or Brazil.
Compensation is competitive and based on experience. We discuss compensation openly at the first screening call.
Statutory benefits apply to employees through the employer of record. Professional Growth, Flexible Work, and Additional Perks apply to contractors and employees.
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