Brazil
Zup Innovation
Hotmart
Account Manager | Customer Success
Brazil
Belo Horizonte, Minas Gerais, Brazil · São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
About the opportunity
HOW YOUR WORK CAN TRANSFORM THE WORLD!
Area Mission
Protect and expand revenue from the Hotmart client base through strategic retention, expansion, and increasing Hotmart's share of client operations, working directly with key business areas.
Here your responsibilities will be
- Act as the main point of contact for clients, developing and maintaining solid relationships to ensure their satisfaction and success;
- Influence clients to adopt the tools and share best usage strategies;
- Use analytics and data to make informed (data-driven) decisions and drive sales;
- Focus on client retention, monitoring portfolio health indicators;
- Master information sources to solve problems or forward requests internally;
- Establish closeness with clients, offering support and understanding their businesses and challenges to act proactively;
- Closely monitor client progress, identifying challenges and opportunities for improvement, and develop strategies to maximize the value of the company's products or services;
- Promptly resolve client issues or complaints, providing efficient solutions and working collaboratively with other internal teams;
- Collect client feedback and report relevant issues to internal teams, contributing to continuous improvements in products, processes, and services;
- Maintain accurate records of all client interactions, ensuring proper documentation of relevant information;
- Actively participate in client-related meetings, workshops, and events, representing the company professionally and identifying improvement opportunities;
- Follow industry trends and best practices, staying updated on new technologies and customer success strategies.
Qualifications you need to have
- Experience in managing client portfolios through omnichannel channels;
- Experience with Excel, spreadsheet management, and CRM;
- Experience in presentations and training;
- Experience with implementation, process creation, and playbooks;
- Experience with Salesforce and Zendesk;
- Availability for hybrid model work (3 days per week in person) in São Paulo or Belo Horizonte.
What will be the stages of the selection process
- Phonescreen
- Group dynamics
- Individual interview with Hiring Manager (roleplay)
- Final interview
WHY TRANSFORM ALONGSIDE US?
- Health and dental plan with national coverage, at no cost to the employee and with co-payment for spouse and dependents;
- Meal/food voucher (Flash - Visa brand);
- Flexible benefit (Flash Multibenefits - Visa brand), which can be allocated to food, meals, mobility (transport apps, fuel, public transport in SP), culture, health, and education;
- Private pension plan;
- Transportation voucher;
- Life insurance;
- Wellhub;
- Childcare assistance for children up to five years old;
- Education budget: an amount allocated for investments related to your education, to contribute to developing and enhancing your skills;
- Incentive for language learning through an online platform;
- Baby On Board: benefit offered to those preparing for maternity and paternity;
- Extended maternity leave (180 days);
- Extended paternity leave (30 days);
- Conexa Saúde: free online access to health professionals - Nutritionist and Psychologist;
- Annual participation in the company's profits and results (PLR);
- HOTMART Recharge: bonus of 30% of the gross monthly salary, paid after completing the qualifying period of 30 days of vacation.
COME TO HOTMART
Being part of our team means knowing that your work transforms lives on a global scale. Come to HOTMART and be part of this transformation!
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