Brazil
SONDA
Indra Group
Middleware Support and Management Analyst
Brazil
Brazil
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About the opportunity
📍 Model: Hybrid | São Paulo/SP Region
🕐 Work Schedule: Different shifts (T1, T2, and T3)
💼 Seniority: Mid-level and Senior
SpecialistWe are looking for professionals to work in application and infrastructure support, focusing on Middleware, integration, and content management platforms, operating in critical environments and also contributing to the evolution, stability, and continuous improvement of these environments. The position involves technical work on incidents, troubleshooting, root cause analysis, and identification of improvement opportunities.
🔎 We have opportunities in the following areas
- 🔹 Messaging and Integration - IBM MQ - RabbitMQ - TIBCO - BusinessWorks - TIBCO ActiveMatrix - TIBCO EMS
- 🔹 Content Management and Capture - IBM FileNet - IBM Content Manager - IBM Content Manager OnDemand - IBM Datacap
- 🔹 Web and Application Servers - Oracle WebLogic - Microsoft IIS - IBM HTTP Server (IHS) Apache HTTP - Server Apache Tomcat
- 🔹 Operating Systems - Linux - Windows Server
🎯 We are looking for professionals who have
- Experience in application support, Middleware, or production environments;
- Knowledge in one or more of the mentioned technologies;
- Experience with troubleshooting and log analysis;
- Knowledge in Linux and/or Windows Server;
- Ability to act autonomously in incident investigation;
- Analytical profile and orientation towards continuous improvement;
- Good communication and ease of interaction with different teams.
💼 Main Challenges
- Act in the support of production and critical environments;
- Monitor and analyze alerts, incidents, and recurring events;
- Perform troubleshooting and analysis of logs, processes, services, queues, and connections;
- Execute correction and service recovery procedures;
- Identify recurring causes and improvement opportunities;
- Support improvements, automations, upgrades, and environment evolution;
- Act together with application, infrastructure, and specialist teams;
- Follow up on incidents until environment stabilization;
- Contribute to the evolution of operations and reduction of recurrences.
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