Planet

Oct 22, 2026

Commercial AI Enablement & Performance Manager

Portugal

Warsaw, Masovian Voivodeship, Poland · Porto, Portugal · Madrid, Community of Madrid, Spain

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview

We’re looking for a Commercial AI Enablement & Performance Manager to help commercial teams adopt and get measurable value from AI. The role will focus on improving knowledge quality, monitoring performance, capturing user feedback and turning insights into practical improvement actions that make AI useful in sellers’ day-to-day work.

Working closely with Revenue Enablement, this role will focus on the operational delivery, testing, knowledge quality, adoption support, and performance measurement needed to make AI useful in sellers’ day-to-day work.

This role sits within Revenue Enablement and across commercial workflows, knowledge management, AI performance, and and continuous improvement. You’ll work closely with business stakeholders, product teams and AI specialists to ensure our AI solutions deliver real value at scale.

What you’ll do

Support Commercial AI Enablement & Adoption

Partner with Sales and commercial teams to understand how AI can better support day-to-day workflows and seller productivity

Capture feedback, pain points and adoption barriers from users, and turn them into practical improvement opportunities

Help identify where AI can simplify work, improve access to knowledge, or reduce manual effort for commercial teams

Support pilots, training, communications and feedback loops to help teams use AI confidently and consistently

Work with the Change & AI Lead, Revenue Enablement and AI specialists to ensure adoption activity is aligned, practical and measurable

Monitor and improve AI performance

Monitor the performance of agreed AI use cases and maintain a prioritized improvement backlog

Define and coordinate improvement actions that increase AI accuracy, usability and commercial impact

Analyse where AI falls short, including escalations, incorrect responses, and gaps in coverage

Investigate root causes, recommend corrective actions, and coordinate delivery with relevant teams

Improve AI knowledge quality

Maintain the existing commercial knowledge and enablement resources used by AI solutions

Improve sales process documentation, commercial workflows and business knowledge so AI tools can provide accurate, relevant support to sellers

Continuously improve knowledge quality, coverage, and relevance with subject matter experts

Test, validate, and improve

Design and run real-world test scenarios for AI agents

Perform ongoing gap analysis to identify missed automation opportunities and quality issues

Establish repeatable QA processes to improve answer quality over time

Drive insights and action

Track performance metrics such as deflection, accuracy, and coverage

Translate findings into clear actions, prioritised improvements and recommendations for the Revenue Enablement Manager and delivery teams

Prepare concise performance updates, risks, and recommendations for leadership and delivery teams

Identify AI improvement opportunities

Capture and assess seller pain points, repetitive manual activities, and knowledge gaps against agreed commercial priorities

Develop initial use-case proposals and supporting evidence for review and prioritization

Support pilots and roll-outs, collect user feedback, and recommend improvements before wider scaling

Who you are

Experience working with sales, sales enablement, customer success, or commercial transformation teams to improve sales processes, enablement, service delivery or operational performance

Working knowledge of B2B sales processes, pipeline stages, and day-to-day realities of commercial teams

Ability to gather business challenges and translate them into clear use-cases, workflows, test scenarios, and improvement actions

Experience maintaining structured knowledge, enablement content, or business information used by digital tools or AI solutions

Analytical mindset, with confidence interpreting metrics and identifying patterns

Strong stakeholder management and cross-functional collaboration skills

Comfortable working in a fast-moving environment where continuous iteration is key

Nice to have

Experience with AI assistants, chatbots, automation, or knowledge systems

Familiarity with platforms such as Salesforce, Agentforce, or similar tools

Experience working alongside product, engineering, or AI teams

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.

We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

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