Brazil
SONDA
SONDA
Support Technician
Brazil
Salvador, Bahia, Brazil
Automatic translation. Check the original.
About the opportunity
Live the SONDA experience
Here you transform your career!
Because just like you, we love what we do, we have a passion for innovation, and we are convinced that through knowledge and technology, we will transform not only our clients' businesses but also the future. At SONDA, you will have a work experience with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a Support Technician who wants to learn and transform their career.
+ Diversity + Inclusion = Innovation and Collaboration
At SONDA, we are committed to diversity. We promote an inclusive environment, ensuring that talents can work in a positive environment that invites them to develop their professional careers with equal opportunities. We know that diversity is a fundamental element for driving innovation, which is why we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Be part of our team!
Why be part of SONDA?
♿ This opportunity is extended to People with Disabilities (PcD) and people rehabilitated by INSS, reinforcing our commitment to inclusion and diversity.
Work Modality: On-site in the Bela Vista region, São Paulo - SP. Zip Code 01317-001, at the
Schedule: 08:00 to 17:00 (MON/FRI).
#VempraSONDA
#LI-GP1
#LI-DNP
#LI-ONSITE
In this role, you will
- Install, configure, and maintain computers, laptops, printers, operating systems, and network devices.
- Provide on-site and remote technical support to users, including VIP service and incident resolution.
- Perform repairs, hardware replacements, and warranty tracking.
- Provide support for meeting rooms and videoconferencing equipment.
- Guide users and create support materials and guides.
- Manage IT inventory, parts stock, and equipment documentation.
- Act on critical incidents in conjunction with the Service Desk and specialized support teams.
- Monitor equipment, generate reports, and ensure compliance with IT security policies.
It would be ideal if you have
- Minimum of 2 years of experience in Field Services in a corporate environment and VIP support.
- Support for mobile devices (iOS and Android) and management via MDM.
- Knowledge of Windows 10/11, image deployment, and troubleshooting.
- Knowledge of wired and Wi-Fi networks, TCP/IP, DHCP, DNS, and structured cabling.
- Experience with Active Directory (AD), users, groups, and OUs.
- Creation and editing of scripts, Batch files, and VBScript.
- Installation and support of corporate software and Microsoft 365, including Excel, Outlook, and Teams.
- Knowledge of VPN and security solutions, such as Zscaler and CrowdStrike.
- Support for videoconferencing rooms and their equipment.
- Stock control, IT inventory (CMDB), and terms of responsibility.
- Support for Inkjet, laser, and dot matrix printers.
- Good communication and professional demeanor.
What can you expect from us?
Work flexibility, promoting balance between your personal and professional life. Professional development and constant evolution of your skills, always according to your interests. A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer?
SONDA Academy: a learning platform that seeks to maximize your professional development. SONDA Wellness, a program that seeks to support you in balancing your personal and professional life, promoting a series of initiatives focused on your physical, mental, and social health. And much more!
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