Mexico
Applaudo Studios
Toshiba Global Commerce Solutions - External
On-Site Technical Support (POS Equipment) - Distribution Center
Mexico
Guadalajara, Jalisco, Mexico
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About the opportunity
Toshiba Global Commerce Solutions is a technology services provider for retail businesses, focused on creating high-quality digital platforms and products that accelerate time-to-market.
We are looking for a Technical Support Representative to join our team in Guadalajara at the Distribution Center on Carretera Guadalajara - Chapala and collaborate with our clients on the implementation and maintenance of technology solutions.
Responsibilities
- Fulfillment of maintenance service commitments.
- Provide on-site technical service for our technology equipment.
- Efficient receipt and management of customer support requests (tickets).
- Perform maintenance on our clients' point-of-sale systems.
Requirements
- High school diploma or technical high school degree.
- 6 months to 1 year of experience in technical support.
- Basic knowledge of networking, hardware, software, and electronics.
We offer
- Direct hire by Toshiba and 100% on payroll.
- Statutory benefits (IMSS, INFONAVIT, December bonus, vacation bonus).
- Major and minor medical insurance: Life insurance, major medical expenses with dental and vision coverage. (For the employee and direct family members).
- Savings fund.
- Grocery vouchers.
- Pension plan.
- 12 days of vacation + 6 floating days.
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