Field Service Technician I (Entry-level role)

Description Hybrid/remote position with headquarters in Marlborough, MA

Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum.

The Opportunity BDS is seeking an entry level Field Service/Setup/installation field Technician to join our team! In this role you would be providing excellent customer service and utilizing your electromechanical skills to install and service clients within a dedicated territory regionally within the MA and the surrounding areas. Technician will provide support for troubleshooting scenarios and will be assigned to customer and machine repair scenarios. Technician will also set up and install copier systems at customer sites.

Your Impact at BDS Setup, Install, Manage are repair office equipment on and off site at client locations. Extend outstanding support by meeting customers’ needs on time Investigate and resolve advanced, high-level maintenance and repair issues Manage accurate inventory of tools, parts, and supplies Advise customers on equipment operation and maintenance Assemble machines as per specifications with hand and power tools and measuring devices Run machines to test parts functionality Conduct preventive maintenance and calibrations of office equipment Troubleshoot equipment and identifying malfunctions as well as cause Provide customer service onsite and remotely assisting clients with their concerns. Establish relationships with clients.