Posting Deadline: 11/21/2026 or until the position is filled.
General Summary
As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.
Essential Duties/Responsibilities
- 01Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
- 02Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.
- 03Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
- 04Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
- 05Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
- 06Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
- 07Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
- 08Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
- 09Maintains accurate records of work orders, service updates, and customer interactions.
- 10Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.
- 11Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.
- 12Other duties as assigned.
Job Requirements
- 13High school diploma or GED equivalent.
- 14Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
- 15Excellent customer service, time management, and problem-solving skills.
- 16Working knowledge of PC and MS Office products.
- 17Ability to read and interpret technical information, such as repair manuals and parts books.
- 18Strong communication and interpersonal skills.
- 19Self-motivated and able to work independently with minimal supervision.
- 20Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
- 21Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
- 22Willingness to travel and provide service within the assigned geographic area.
Working Conditions
- 23Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
- 24Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
For information about Rise's Benefits, please visit risebroadband.com/about/careers/benefits/
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